No — under pk la's policy, each person is only allowed One Account can open. This rule applies to everyone and is strictly enforced.
- Same mobile number or email: The same identity cannot be used across two separate accounts.
- Same Device or IP: Only one account is allowed per device or internet connection.
- Same Bank / Mobile Wallet: Each Mobile Pay or Nagad number can only be linked to one pk la account.
- If rules are violated: If multiple accounts are detected, all accounts will be suspended and balances may be forfeited.
If you want to close an old account or run into any issues, contact support — we're here to help.
Pk la's Live Casino brings you real-time games with actual dealers via live video streaming. It's far more engaging than regular slots — because every moment is happening live.
- Log in first: You need funds in your account — you can get started with a minimum of ৳300.
- Go to the "Live Casino" tab: Click on the Live Casino section from the menu or the homepage.
- Choose a Table: We have 20+ tables including Baccarat, Roulette, Dragon Tiger, Teen Patti, and Andar Bahar. Each table clearly displays its minimum and maximum bet limits.
- Select a chip and place your bet: Select your chips on screen and click the desired spot — the dealer will deal the cards or spin the roulette wheel.
- Results & Payouts: Winnings are credited to your balance instantly at the end of each round.
If you're new, start with small bets and take time to understand the rules. Tap the "i" icon on any game for full details.
To view all active and upcoming promotions on pk la Bonus page Go there — it's always the most up-to-date source.
- Weekly Updates: Per Monday at 10:00 AM New offers go live every week — reload bonuses, cashback deals, and free spins are released regularly.
- Special Events: Special offers are available during major events like the Cricket World Cup, IPL, and other big tournaments — these are time-limited.
- Personalized offers after login: Personalized offers based on your play style and VIP level will appear on your dashboard — these are not listed on public pages.
- Keep notifications on: Enable SMS or email notifications in your account settings to be informed the moment a new offer becomes available.
To claim an offer, you'll typically need to enter a promo code or select a specific option at the time of deposit — full details are listed in each offer's terms and conditions.
Your complete betting and financial transaction history is saved on pk la. Here's how to view it:
- Log in: Log in to your account.
- Profile → "Transaction History": Here you can view all deposit, withdrawal, and bonus transactions along with their dates and amounts.
- Profile → "Betting History": Full details of each bet — time, match or game, stake amount, outcome, and payout.
- Filter by: You can filter by date, game type, or status (won / lost / ongoing).
- Download: You can also download your transaction history in CSV or PDF format.
Live On the Transactions page you can still view your transaction summary.
Winning at pk la involves two steps — the amount being credited to your account balance, and then withdrawing it as real money:
- Credited to Balance (Instant): Winnings from any game — casino or Sports Betting — are credited to your account balance instantly after the result. No waiting.
- Bonus Balance: Welcome bonus or promotional funds cannot be withdrawn directly — you must first meet the specified wagering requirements. Once completed, the amount is credited to your real balance.
- Withdrawal time: Withdrawals to Mobile Pay or Nagad on a KYC-verified account are typically From 7 minutes up to a maximum of 24 hours is processed.
- Minimum withdrawal amount: The minimum withdrawal amount is ৳500 — requests below this amount will not be accepted.
- If there's a delay: If it's been more than 24 hours, contact support with your transaction number for immediate assistance.
Pk la's customer support team is available 24/7 and fully capable of assisting you in Bangla. Available channels:
- Live Chat (fastest): Click the chat bubble in the bottom corner of the website. Average response time is just 90 seconds. Available 24/7.
- Email: Email us at support@pkla.im. Include a detailed description of the issue along with screenshots for a faster resolution. Response time is within 4 hours.
- Help Center: On the Help Center page You'll be able to find solutions to many issues on your own.
- Hours of Operation: All channels are available 24/7 — you can get help even at 3 in the morning.
For the fastest resolution, use Live Chat and include your mobile number and a description of the issue in your first message.
Pk la supports all major mobile banking services in Bangladesh. Details:
- Mobile Pay: Available for both deposits and withdrawals — minimum deposit ৳300, minimum withdrawal ৳500. Processing is instant.
- Nagad: Just as convenient as Mobile Pay — minimum deposit ৳300, withdrawal ৳500. Instant processing.
- Rocket (Dutch-Bangla): Deposits are supported — minimum ৳500.
- Bank Transfer: Bank transfer is also available for larger amounts, with a processing time of 1–2 business days.
- Deposit Fee: pk la charges no deposit fees. Any charges from your mobile banking operator are separate and not imposed by us.
- KYC Verification: Identity verification (NID or passport) is required before your first withdrawal — this is a one-time process.
To view detailed transaction history On the Transactions page Go.